Thank you for choosing NIIMBOT product(s)! To guarantee a positive shopping experience and your consumer rights, we hereby describe the brand's after-sales service policy. Please read the following information carefully:
1. After-sales Service ResponsibilityFor
NIIMBOT products, the sales channel or authorized dealer from which you purchased the product(s) assumes the responsibility for the provision of after-sales service for you. To better protect your rights and interests, we advise you to confirm the details of the after-sales policy with the sales channel when purchasing the product(s).
2. Warranty and Repair Services
○ As our products are sold globally and policies may differ between countries/regions, please refer to the after-sales policy published by the sales channel from which you purchased the product(s) as applicable for specific warranty terms such as warranty period, scope, etc.
○ If you need to apply for after-sales service, please contact the sales channel or authorized dealer from which you purchased the product(s) and provide the proof of purchase such as invoice, order number, etc. to show you are entitled to after-sales service.
■■ Email: : service@niimbot.com
■■ Message/feedback at the official website
3. Product Support and Consulting
○ If you have any questions about the use of the product(s), you can visit our official website to access the user manual, FAQs or other support materials.
○ For problems related to after-sales service or encountered during the use of the product(s), you can contact us via the following methods:
■■ Email: : service@niimbot.com
■■ Message/feedback at the official website
4. Special Notes for Cross-regional Buyers
○ If you intend to purchase NIIMBOT product(s) outside your own country/region, make sure to first find out whether the sales channel provides corresponding after-sales service support in your country/region. As policies may differ between countries/regions, some cross-regional buyers may not be able to access the full scope of after-sales service.
Disclaimer
○ This policy is formulated to provide customers with explicit after-sales guidance and does not constitute any express or implied commitment. Please communicate with the sales channel from which you purchased the product(s) for the specific service details.
○ NIIMBOT reserves the right to adjust the after-sales service policy based on the actual situation. We will update the relevant information on the official website in a timely manner following the adjustment.
6. Feedback and Improvement
Any and all customer experience and feedback matters to us. If you have any suggestions or comments about after-sales service, please feel free to let us know through the above contact methods. We will endeavor to do everything we can to help.
Important Information
To avoid unnecessary disputes, please keep hold of your proof of purchase and consult the sales channel or authorized dealer for details of their after-sales policy before purchasing. Please purchase our product(s) through the official store or NIIMBOT's authorized channels in your country/region. Purchasing NIIMBOT product(s) through unauthorized channels may pose a risk of piracy, failure to adapt to your operational environment or other risks that cause the product(s) unable to function properly. Meanwhile, NIIMBOT may not be in a position to address the aforementioned risks for you. Thank you for your support and trust in NIIMBOT!