Service Policy
Summary
Wuhan Jingchen Intelligent ldentification Technology Co., Ltd. (hereinafter referred to as "NIIMBOT", "we", "us," or "our," including its parent company, subsidiaries, and affiliates) is a limited liability company established in accordance with the laws of the People's Republic of China. We attach great importance to safeguarding and protecting our users' personal information. This policy applies to all products and services offered on the NIIMBOT official website (www.niimbot.com).
Last updated: June 25, 2025
If you have any questions, comments or suggestions, please contact us using the following details:
Email: : service@niimbot.com
  • This policy will help you understand the following:
  • 1. How we collect and use your personal information
  • 2. How we use cookies and similar technologies
  • 3. How we share, transfer, and publicly disclose your personal information
  • 4. How we protect your personal information
  • 5. Your rights
  • 6. How we handle children’s personal information
  • 7. How your personal information is transferred globally
  • 8. The retention period of your personal information
  • 9. How to update this policy
  • 10. How to contact us
NIIMBOT fully recognizes the importance of personal information to you and strives to keep it safe and protected at all times. We are committed to earning and maintaining your trust by adhering to the following principles in safeguarding your personal information: the principle of accountability, the principle of purpose limitation, the principle of informed and freely given consent, the principle of data minimization, the principle of security protection, the principle of individual participation, the principle of openness and transparency, etc. At the same time, NIIMBOT promises to adopt appropriate security measures in line with mature industry standards to protect your personal information.
Please read and understand this Privacy Policy carefully before using our products or services.
I. How We Collect and Use Your Personal Information
Personal information refers to any electronically or otherwise recorded data related to an identified or identifiable natural person, excluding information that has been anonymized.
NIIMBOT collects and uses your personal information only for the following purposes described in this policy.
(i) Register and log in to your NIIMBOT account
To create your NIIMBOT account, you may need to provide the following information: your mobile phone number, email address, username, and password. During or after registration, you may optionally provide additional details such as your profile picture, date of birth, gender, location, and industry, which will help us deliver better services and experiences. Not providing this information will not affect your access to the basic functionalities of NIIMBOT’s products and services.
Some NIIMBOT products and services provide you with the option to log in with a third-party account. If you choose this option, we will obtain your third-party account information (e.g., OpenID) and bind it to your NIIMBOT account. We will only obtain such information with your consent.
(ii) Purchase and delivery of products or services
If you purchase Jingchen’s products or services, you will need to provide the necessary information to complete the transaction, including one or more of the following: your name, phone number, email address, shipping address, and payment details. This ensures order generation, product/service delivery, and invoicing.
(iii) Use of NIIMBOT’s products or services
During your use of NIIMBOT’s products or services, to ensure proper functionality, you may need to provide us with the following personal data:
1. Developer Support: When you request developer support, we need to collect your company name, contact details (such as phone number or email address), printer model, as well as your name, development language, operating system and other necessary information to provide you with targeted technical support and development resources.
2. Complaints and Suggestions: When you submit a complaint or suggestion, we need to collect your name and email address to verify details, process your request and respond to you.
3. Consumable Customization Inquiry: When you inquire about consumables customization services, we need to collect your name and email address to understand your needs and discuss customization options.
4. Subscription Services: When you subscribe to our newsletters, promotions or product updates, we need to collect your email address to deliver the subscribed content.
If you refuse to provide such information, we will be unable to offer the corresponding services, but this will not affect your access to other functions of NIIMBOT products and services.
(iv) Improving our service quality
In order to enhance your service experience, improve service quality, mitigate risks, or recommend more suitable and higher-quality services to you, we will collect the information you provide when contacting our customer service team and the corresponding communication records, the questionnaire responses you send to us, as well as details regarding the categories and methods of services you use, operational data during service usage, and related information.
(v) Providing information and advertisements that interest you
Unless prohibited by applicable laws, we may send you information or advertisements that may interest you through the contact details you provided (such as your phone number or email address) or via push notifications within NIIMBOT's products and services. If you do not wish to receive such information, you may unsubscribe using the method indicated in the messages or adjust the push notification settings within NIIMBOT's products and services.
(vi) Conducting data analysis and research to improve our products or services
We may invite you to participate in NIIMBOT's product improvement programs through our products or services to assist us in designing new products/services or enhancing existing ones. If you agree to join such programs, we may collect the following information for product/service analysis and research: your account information, NIIMBOT device details, mobile device information, usage behavior data, product usage metrics, and operational logs. With your authorization, certain apps may collect feature-specific data for algorithm optimization when you use specific features—please refer to the in-app instructions for details. Your decision not to participate in these programs will not affect your use of NIIMBOT's products or services. You may also opt out at any time via the app's settings page.
(vii) Providing job opportunities
If you wish to join us, you can provide us with recruitment-related information such as your name, contact details, resume, educational background, work experience, and internship history. We will use this information to assess your suitability for positions, communicate with you about opportunities at NIIMBOT, and process your recruitment and onboarding procedures.
(viii) Protecting national, public, and individual interests
You acknowledge and agree that we have the right to collect and use your personal information without your authorization or consent in the following circumstances:
1. Matters related to national security and national defense security;
2. Matters related to public safety, public health, and major public interests;
3. Matters related to criminal investigation, prosecution, trial or execution of judgment;
4. When necessary to respond to public health emergencies or, in urgent situations, to protect the life, health, or property safety of you or other natural persons;
5. Information you have voluntarily disclosed to the public;
6. Your personal information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary for the conclusion and performance of a contract to which you are a party;
8. Necessary for maintaining the safe and stable operation of the products and/or services provided, such as discovering and handling product and/or service failures;
9. Necessary for legitimate news reporting;
10. When academic research institutions necessarily use your personal information for statistical or scientific research in the public interest, and where such information is included in publicly disclosed research results, the personal data contained therein is de-identified;
11. Personal information necessary for us to fulfill obligations under applicable laws and regulations;
12. Other circumstances prescribed by laws and regulations.
Your personal information may include sensitive data, such as religious beliefs, specific identities, medical/health details, financial accounts, or location trajectories. When using our products/services, you might upload or publish such sensitive information on public platforms—please exercise caution before sharing such infomation. If the information you publicly released involves third-party personal or sensitive personal information, please ensure that you have obtained authorization from the third party in advance.
The above information you provide will remain authorized for our use during your engagement with NIIMBOT's products and services. Upon account cancellation, we will cease using and delete the aforementioned information, unless otherwise required by applicable laws and regulations regarding data retention periods. The aforementioned information will be stored within the territory of the People's Republic of China. Where cross-border data transfer is required, we will conduct security assessments in accordance with applicable laws and regulations. If we intend to use your personal information for purposes not specified in this policy, or repurpose information collected for a specific objective, we will seek your explicit consent in advance.
II. Use of Cookies and Similar Technologies
(i) Cookies
To ensure the proper functioning of our website, we store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and a series of numbers and characters. Their primary functions include authenticating your identity, securing data and services and storing preferences and shopping cart items, thereby providing you with enhanced products and services.
We do not use Cookies for purposes beyond those outlined in this policy. You may manage or delete Cookies based on your preferences. You can delete all Cookies stored on your device, and most web browsers offer settings to block Cookies. However, if you choose to block Cookies, you may need to manually adjust settings each time you visit our website. For detailed instructions on modifying browser settings, please visit the official help pages of your browser.
(ii) Similar Technologies
In addition to Cookies, we may use web beacons, pixel tags, or other similar technologies on our website. For example, emails we send you may contain clickable URLs linking to content on our website. If you click such links, we track these clicks to better understand your product or service preferences and improve customer service. Web beacons are typically transparent images embedded in websites or emails. Through pixel tags in emails, we can determine whether an email has been opened. If you do not wish your activity to be tracked in this way, please do not click on the images or text links in the emails or unsubscribe from our mailing list at any time.
III. How We Share, Transfer, and Publicly Disclose Your Personal Information
(i) Sharing
We do not share your personal information with any companies, organizations, or individuals outside the NIIMBOT Group, except in the following circumstances:
1. Sharing with explicit consent: We may share your personal information with third parties after obtaining your explicit consent.
2. Sharing to fulfill legal obligations: We may share your personal information as required by laws, regulations, or mandatory government requests.
3. Sharing with our affiliates: Your personal information may be shared with our affiliates. We only share necessary personal information, strictly bound by the purposes stated in this Privacy Policy. If an affiliate intends to change the purpose of processing your personal information, we will seek your authorization and consent again.
4、与授权合作伙伴共享:仅为实现本政策中声明的目的,我们的某些服务将由授权合作伙伴提供。我们可能会与合作伙伴共享您的某些个人信息,以提供更好的客户服务和用户体验。例如,在您上网购买我们的产品时,我们必须与物流服务提供商共享您的个人信息才能安排送货,或者安排合作伙伴提供服务。我们仅会出于合法、正当、必要、特定、明确的目的共享您的个人信息,并且只会共享提供服务所必要的个人信息。我们的合作伙伴无权将共享的个人信息用于任何其他用途。目前,精臣的合作伙伴包括我们的经销商、供应商、专项服务提供商和其他合作伙伴。我们将信息发送给在全球范围内支持我们业务的合作伙伴,这些支持包括提供技术基础设施服务、提供交易及通信服务(如支付、物流、短信、邮件服务等)、分析我们服务的使用方式、衡量广告和服务的有效性、提供客户服务、支付便利或进行学术研究和调查等。对我们与之共享个人信息的公司、组织和个人,我们会与其签署协议,要求他们按照我们的说明、本隐私政策以及其他相关安排并采取必要的安全保护措施来处理个人信息。
5. Third-party SDK: To deliver and optimize our services, our apps may integrate third-party SDKs. While these SDKs help us provide you with more comprehensive services, they may collect your personal information. The third-party SDKs used vary across our apps and may change over time. Please refer to the specific SDK descriptions within each app, which detail the SDK names, types of personal information collected, purposes of collection and use, and links to the respective SDK privacy policies.
(ii) Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
1. Transfer with explicit consent: We may transfer your personal information to other parties after obtaining your explicit consent;
2. In the event of a merger, acquisition or bankruptcy liquidation, if personal information is transferred, we will require the new company or organization that holds your personal information to continue being bound by this Privacy Policy. Otherwise, we will require the company or organization to re-obtain your authorization and consent.
(iii) Public Disclosure
We will only disclose your personal information in the following circumstances:
1. After obtaining your explicit consent;
2. Legally mandated disclosure: We may disclose your personal information when required by laws, legal proceedings, litigation, or compulsory governmental requests.
IV. How We Protect Your Personal Information
(i) We have implemented industry-standard security measures to protect the personal information you provide against unauthorized access, disclosure, use, modification, damage, or loss. We will take all reasonable and feasible measures to protect your personal information. For example, when data (such as credit card information) is exchanged between your browser and our services, it is protected by SSL encryption; we also provide https secure browsing for NIIMBOT's official website, NIIMBOT Mall and other websites; we employ encryption technology to ensure the confidentiality of data; we use trusted protection mechanisms to prevent data from malicious attacks; we have established a dedicated department for personal information protection; we implement access control mechanisms to restrict personal information access to authorized personnel only; and we conduct security and privacy training programs to enhance employees' awareness of the importance of personal information protection.
(ii) We will take all reasonable and practicable measures to ensure that no irrelevant personal information is collected. We only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless extended retention is required or permitted by law.
(iii) The Internet is not an absolutely secure environment, and emails, instant messaging and communication with other NIIMBOT users are not encrypted. We strongly advise against transmitting personal information through these channels. Please use a complex password to help us maintain your account security.
(iv) The Internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information that infringes your legitimate rights, we shall assume corresponding legal liabilities.
(v) In the unfortunate event of a personal information security incident, we will notify you in accordance with legal requirements regarding: the nature and potential impact of the incident, the disposal measures we have taken or will take, suggestions for you to take self-protection and risk mitigation measures, and remedial actions available to you. We will promptly inform you of the relevant information of the incident through emails, letters, phone calls, and notifications. Where individual notice is impractical, we will publish announcement in reasonable and effective ways. We will also, when required, proactively report personal information security incidents to the appropriate regulatory authorities.
V. Your Rights
In accordance with applicable laws and regulations in China, as well as common practices in other countries and regions, you are afforded the following rights regarding your personal information:
(i) Accessing your personal information
You have the right to access your personal information as stipulated by laws and regulations. To exercise this right, you may do so by:
Account Information - If you want to access or edit the personal information and payment details in your account, change your password, add security information or close your account, you may do so by visiting the relevant pages (e.g., profile settings, password modification) on our website or app. However, due to security, identity verification, or legal requirements, you may not be able to modify certain initial registration details provided during sign-up.
If you are unable to access your personal information through the above methods, you may contact us at any time by sending an email to or through the methods provided on the website or application.
(ii) Correcting your personal information
You have the right to request that inaccurate Personal Information be corrected. You can contact us at any time by sending an email to or by any of the methods provided on the Website or App.
(iii) Deleting your personal information
You may request us to delete your personal information in the following circumstances:
1. If our collection and use of personal information violates laws and regulations;
2. If our processing of personal information violates the agreement with you;
3. If the purpose of processing has been fulfilled, cannot be fulfilled, or is no longer necessary;
4. If we stop providing products or services, or the retention period has expired;
5. If you withdraw your consent.
If we comply with your deletion request, we will also notify the entities that obtained your personal information from us and require them to delete it in a timely manner, unless otherwise provided by laws and regulations or unless such entities obtained your separate authorization.
After you or we assist you in deleting the relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable legal and security technical restrictions, and we will securely store your personal information and restrict any further processing of it until the backup can be erased or anonymized.
(iv) Changing the scope of your authorization
The provision of our products/services or certain functionalities may require you to provide necessary personal information (see "Section I" of this policy). You may give or withdraw your consent for the processing of additional collected personal information at any time.
You can do this yourself in the following ways:
You may adjust your consent settings by visiting the authorization management page on our website or app.
Once you withdraw your consent, we will cease processing the corresponding personal information. However, your decision to withdraw consent will not affect any processing previously conducted based on your authorization.
If you do not want to receive commercial advertisements from us, you can unsubscribe at any time through the methods provided in our emails or text messages.
(v) User-initiated account deletion
service@niimbot.com
After you cancel your account, we will stop providing you with products or services and delete your personal information or anonymize it based on your request, unless otherwise provided by laws and regulations.
(vi) Responding to your above requests
To ensure security, we may require you to submit a written request or otherwise verify your identity. We may ask you to verify your identity before processing your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort, may be detrimental to the legal rights and interests of others, or are very impractical.
In the following circumstances, as permitted by law, we may be unable to comply with your request: 1.
Where it relates to national security or defense;
2. Where it concerns public safety, public health, or significant public interests;
3. Where it involves criminal investigations, prosecution, trial, or enforcement;
4. Where there is evidence of malicious intent or abuse of rights;
5. Where compliance would severely harm your or others’ lawful rights;
6. Where necessary to protect life, property, or other vital interests but obtaining consent is impractical;
7. Where trade secrets are involve;
8. Where related to our compliance with legal obligations.
VI. How We Process Children’s Personal Information
Our products, websites and services are intended primarily for adults. Children are not allowed to create their own user accounts without parental or guardian consent.
In the case of collecting children's personal information with parental consent, we will only use or disclose such information when legally permitted, with explicit parental/guardian consent, or when necessary to protect the child.
Although local laws and customs may define children differently, we consider anyone under the age of 14 to be a child.
If we discover that we have collected personal information from children without first obtaining verifiable parental consent, we will seek to delete the data as quickly as possible.
VII. How Your Personal Information Is Transferred Globally
In principle, the personal information we collect and generate within the territory of the People’s Republic of China is only stored within the territory of the People’s Republic of China.
However, as we provide products/services through globally distributed resources and servers, your personal information may be transferred to or accessed from jurisdictions outside your country/region of use. Prior to such transfers, we will conduct security assessments as required by laws and regulations.
Such jurisdictions may have different data protection laws or even no relevant laws at all. In such cases, we will ensure that your personal information is adequately protected to the same extent as within the territory of the People's Republic of China.
VIII. Personal Information Retention Period
Unless otherwise stipulated by laws or with your additional consent, we retain your personal information only for the minimum period necessary to fulfill the purposes outlined in this policy. After the aforementioned personal information retention period expires, we will delete or anonymize your personal information.
IX. How to Update this Policy
Our Privacy Policy may change. Any changes will be posted on this page. For major changes, we will also provide more prominent notices. Major changes referred to in this policy include but are not limited to:
1. Significant changes to our service model (e.g., purposes of processing personal infomation, categories of personal information, usage methods of personal information);
2. Changes to primary recipients of shared, transferred, or publicly disclosed personal information;
3. There are significant changes in your rights to participate in the processing of personal information and the way in which they are exercised;If you continue to use our products and services after this policy update takes effect, it means that you have fully read, understood and accepted the updated policy and are willing to be bound by the updated policy.
X. How to Contact Us
If you have any questions, comments or suggestions about this Privacy Policy, please send an email to: .: service@niimbot.com。