NIIMBOT B1
Training videos
Product Support & Resource Download
Product Manual
View & Download
Product certification report
Download
Software support
View & Download
Frequently Asked Questions (FAQ)
When you click Print, nothing appears and the machine keeps making a "clicking, clicking" sound?
1. Check whether the label paper is placed correctly. The label paper should be exposed 0.5 cm from the paper outlet.
2. Check whether the label paper or ribbon is exhausted. If exhausted, please replace it in time.
3. If there is no problem as mentioned above, you can contact the online customer service for communication and processing.
How to resolve Bluetooth connection failure?
1. Restart the printer or app and search again.
2. Turn your phone's Bluetooth off and on again.
How to resolve the issue of the software not finding the machine?
1. Confirm that your phone's Bluetooth is enabled.
2. Restart the printer or app and search again.
3. Turn your phone's Bluetooth off and then on again.
How to solve the problem of unclear printed content?
1. Confirm that you are using genuine NIIMBOT label paper.
2. You can try pressing the power button to feed one sheet of paper and then printing again.
3. If the above problem does not occur, please double-click the power button to print a self-test page, take a photo of the self-test page, and send it to customer service for assistance.
How to resolve content printing offset?
1. Check if the label paper size matches the APP template.
2. The print offset can be adjusted using the APP's editing function.
How to resolve abnormal paper feeding on the machine?
1. Check if there are labels or foreign objects stuck to the paper guide sensor in the machine's paper tray.
2. Check if the template size set in the app matches the actual size of the label.
3. Check if the paper type set in the template is incorrect.
4. If the above issues are ruled out, the problem is a detector malfunction. Please contact customer service for assistance.